📌 1. General Information

Molla Traders BD is a home appliance retailer offering products such as refrigerators, ACs, washing machines, televisions, ovens, and small appliances.

By using our website or purchasing from us, you confirm that you:

• Are at least 18 years old

• Agree to provide accurate information

• Understand and accept our policies

We reserve the right to update these Terms at any time.

📌 2. Product Information

We try to ensure all product details, prices, and images are accurate.
However:

• Product colors may vary due to screen settings

• Some specifications may differ depending on batch or brand updates

• Prices may change without prior notice

We are not responsible for typographical or technical errors.

📌 3. Pricing & Payment

• All prices listed on our website are in Bangladeshi Taka (BDT).

• Payment can be made via Cash on Delivery (if available), Bank Transfer, or Mobile Banking (bKash/Nagad), depending on your location.

• Full payment may be required before delivery for high-value appliances or out-of-Dhaka deliveries.

We reserve the right to reject any fraudulent or suspicious orders.

📌 4. Order Confirmation

After placing an order, you will receive a confirmation call or SMS.
Orders may be canceled if:

• The customer cannot be reached

• The product becomes unavailable

• Delivery cannot be completed to your location

We may cancel an order at our discretion.

📌 5. Delivery Policy

• Delivery times vary depending on location.

• Dhaka deliveries are faster than outside Dhaka couriers.

• Delivery charges may apply based on product size and distance.

• Courier damages must be reported within 24 hours of receiving the product (with video proof).

A separate Shipping Policy can be created if you want.

📌 6. Return & Refund Policy

Molla Traders BD follows a strict No Return Policy.
We do not accept returns after purchase.

If the product has official brand warranty, the warranty is provided directly by the ORIGINAL BRAND or manufacturer.

Refunds are allowed only in limited cases such as out-of-stock or delivery failure.
(Full details available in our Refund & Returns Policy.)

📌 7. Warranty Terms

• Warranty is provided by the respective brand, not by Molla Traders BD.

• Physical damage, burn issues, or misuse are not covered.

• Warranty claims must follow the official brand guidelines.

We can assist you with service center information if needed.

📌 8. Product Installation

• Certain appliances (AC, washing machine, big fridge, etc.) may require professional installation.

• Installation charges may apply as per brand or service center rules.

• Damage caused due to improper installation is not our responsibility.

📌 9. User Responsibilities

By using our website, you agree that you will not:

• Provide false information

• Attempt to hack or damage the website

• Engage in fraudulent activities

• Violate any Bangladeshi law using our platform

Legal action may be taken for misuse.

📌 10. Limitation of Liability

Molla Traders BD is not liable for:

• Product misuse or mishandling

• Power fluctuation or electrical damage

• Delays caused by courier or service providers

• Errors in product specification from manufacturers

Your sole remedy is limited to warranty support (if applicable).

📌 11. Third-Party Links

We may provide links to brand websites, manuals, or service centers.
We are not responsible for the content or privacy practices of these external sites.

📌 12. Intellectual Property

All content on our website—including images, text, logos, and graphics—belongs to Molla Traders BD.
Unauthorized use or reproduction is prohibited.