Thank you for shopping at Molla Traders BD.
We value your trust and aim to provide high-quality home appliances with the best customer experience.
Please read our Refund & Returns Policy carefully before making a purchase.
🔴 1. No Return Policy
Once a product is purchased from Molla Traders BD, we do not accept returns under any circumstances.
This applies to:
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Change of mind
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Wrong selection
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Size, color, or model preference
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Any condition after the product leaves our store
Since we sell home appliances and electronics, once the seal is broken or the product is used/installed, it cannot be returned.
🔵 2. Warranty Support (If Applicable)
If a product comes with official company warranty, then:
✔ Warranty will be provided directly by the original brand / manufacturer
Examples: Samsung, LG, Sharp, Sony, Panasonic, etc.
(Depending on what you sell)
✔ Warranty includes
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Repair service
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Technical support
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Replacement of faulty parts (as per brand policy)
✔ Warranty does NOT include
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Physical damage
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Burnt / liquid damage
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Power surge damage
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Mishandling or improper installation
Molla Traders BD is not responsible for warranty decisions made by the manufacturer.
🟡 3. Defective/ Damaged Product on Delivery (Store Pickup or Courier)
We strictly inspect all appliances before delivery.
However, if you receive a product that is damaged during transportation:
You must notify us within 24 hours of receiving the item.
Please provide:
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Video of the unboxing
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Photo of the damage
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Invoice/Order number
Without proper proof, we cannot process any complaint.
If verified, we will coordinate with the courier company or brand service center for a solution.
🟢 4. Conditions When Refund is Possible
Refunds are only allowed in very limited cases, such as:
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If a product is completely unavailable (out of stock) after payment
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If we cannot deliver to your location
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If payment was made by mistake (and the order was not processed/shipped)
Refunds are issued through:
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Bank transfer
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Mobile banking (bKash/Nagad/Bank)
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Same method used during payment
Refund processing time: 3–7 working days
🟣 5. Cancellation Policy
You may cancel an order before it is dispatched.
Once dispatched or delivered, cancellation is not possible.
